Volunteer Admissions Assistant
Museum of Brands
You will provide a warm welcome, in addition to assisting visitors with information and tickets
The Admissions Assistant role focuses on creating a welcoming, memorable visitor experience. You’ll greet and engage visitors, share information about the museum and its collection, sell tickets and gift shop items, and support Gift Aid and marketing data collection. You’ll help visitors explore the Museum by answering questions and distributing trails, accessibility information and family activities, You will also help maintain the gift shop through restocking and displays, assist with online research, and help promote the Museum locally.
Administration,Advice, Information & Support,IT, Technology & Websites,Retail & Charity Shops
Admin, Good IT Skills, Language Skills, Reading & Writing
We’d like to extend an invitation to anyone, particularly members of the local community. Full training will be provided, we are looking for anyone with: • Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds • Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors • Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office • Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations • Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently • A good telephone manner • Good team working skills
• Hands-on experience in a busy, welcoming museum environment • Opportunities to develop customer service, communication, and sales skills • Experience using ticketing systems, retail processes, and basic marketing tools • Confidence engaging with a wide range of visitors and working in a public-facing role • Insight into how a museum operates day to day • Ongoing training, support, and feedback from experienced staff and volunteers • The chance to be part of a friendly team and contribute to a well-loved local museum • Travel and lunch expenses reimbursed in line with our volunteer policy
We are looking for volunteers who would ideally like to donate 2-4 shifts per month, either as a 10-1.30pm shift, or a 1.30-5pm shift, or a full day, for at least 3 months. Ideally you will be able to start immediately, although this is not essential
W11 1QT
Museum of Brands, 111-117 Lancaster Road, London, W11 1QT
Nearest tube station is Ladbroke Grove. Busses 7, 23, 52, 70, 228 and 452. All within 5 mins walk of the museum.
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