UCLH Evening volunteering: Snack trolley volunteer
UCLH Voluntary Services
Other • Volunteers must be aged over 18 • All volunteers will be expected to undertake a health check prior to commencement and, if considered necessary, during their engagement with UCLH.
IF INTERESTED PLEASE APPLY USING THIS LINK: https://app.betterimpact.com/PublicOrganization/af8f9280-73b9-49de-b741-01d01092faa2/1 TIMES AVAILABLE: 4:30 START OR 3:30 START (PLEASE SPECIFY) Days available: Monday, Tuesday , Thursday, Friday Day to day handover and support: Nurse in Charge/Ward Manager Accountable to: Voluntary Services Trust Lead Potential hours per week: 2+hrs weekday evenings (16:00 /16:30 start date) Minimum commitment: Minimum of 1 session per week for 6 months Location: T16N UCH Tower ROLE OVERVIEW AND PURPOSE haematology Responding to a need raised by our haematology dieticians, and with the support of the UCLH Voluntary services, HCC funds the inpatient Snack Trolley. The Snack Trolley offers free snacks to patients on the haematology wards to help aid nutrition and hydration. When in hospital it can be difficult for patients to be able to eat properly and to get the nutrition they need as they may have periods of not feeling hungry or wanting to eat the food on offer. This role is about enabling patients to be able to access snacks and food outside of mealtimes in order to eat better and get the nutrition they need. Proactively engaging and interacting with patients on haematology wards, offering them snacks and drinks from the trolley. Snacks also require monitoring to ensure that there is enough stock available and that all the items are being used. The main aspect of this role is patient facing and spent encouraging patients to use the trolley, but volunteers will also be involved in the support and running of the project with support and training from staff members. Volunteers should be able to give out charity materials about HCC, (on the trolley) to patients and families if appropriate. SKILLS AND ABILITIES · To be understanding and flexible in responding to people’s needs · To be a ‘people person’ and easily able to engage with a diverse group of people · To have strong communication and interpersonal skills · To be able to present yourself in a professional manner to members of the public, patients and their families, and staff. · To be able to work as part of a team · To understand Ward and Hospital etiquette All volunteers will be expected to undertake a health check prior to commencement and, if considered necessary, during their engagement with UCLH. KEY RESULT AREAS · Improved nutrition and hydration of patients · Reducing the anxiety of patients and improving their mental well-being · Increasing contact with patients MAIN DUTIES AND RESPONSIBILITIES · Reporting to the Ward Sister/ Nurse in Charge on arrival at each ward · Ensure a thorough handover from the ward team before supporting any patients around eating in order to understand which patients can and can’t be supported. · Visiting haematology ward T16N · Encouraging the patients to have snacks from the trolley · Explaining the aims of the snack trolley to patients and visitors · Explaining the reasons for and ensuring that - patients take only their allowance from the snack trolley and are not giving snacks to visitors. · Encourage patients to complete surveys and comments cards, which seek feedback about the hospital stay. · Complete volunteer sign-in sheets and impact reporting · Checking and recording fridge temperature in which the snacks are stored · Monitoring and recording snack stock levels and popularity · Following infection control measures in relation to yourself and the trolley · Supporting with the delivery and unpacking of new snack orders. Boundaries of the role · Volunteers are not involved in any clinical duties or the manual handling of patients · Volunteers must not take patients bank cards to take out money or to use as a contactless card to pay for goods on their behalf. · Volunteers can support patients in side-rooms, the exceptions being patients that have respiratory control or strict contact precautions · Volunteers must not give out personal contact details (phone numbers, social media, email etc.) The role description is not intended to be exhaustive, and it is likely that after consultation duties may be altered from time to time in the light of changing circumstances. Additional training associated with this role · General volunteer training 11hrs of mandatory NHS e-learning and volunteer specific learning on better Impact. · ‘On the job’ training including shadowing.
Administration,Advice, Information & Support,Befriending, Buddying & Mentoring,Entertainment,General & Helping
Counselling, Language Skills, Managing People
What are we looking for? • To have a friendly and approachable manner • To be understanding and flexible in responding to people’s needs • To be able to engage with a diverse group of people • To have strong communication and interpersonal skills • To be able to present yourself in a professional manner to members of the public, patients and their families, and staff. • To be able to work as part of a team • To be organised, patient and calm and cope in a busy or stressful environment • To understand Ward and Hospital etiquette All volunteers will be expected to undertake a health check prior to commencement and, if considered necessary, during their engagement with UCLH.
We do not want volunteers to be out of pocket for the volunteer work they do at UCLH therefore all attempts will be made to reimburse out-of pocket expenses. Volunteers are entitled to the following expenses: • Out of pocket travel expenses (daily upper limit of £4.50) that show travelling to and from home to the Trust hospital sites. • Reimbursement of meals or refreshment if you volunteer over a lunch time period and for over 4 hours. There is a maximum limit of £4.50
N/A
NW1 2PG
University College London Hospital, 235 Euston Rd, Fitzrovia, London NW1 2BU
Bus: Tottenham Court Road - Northbound (Warren Street station) - no's 10, 73, 24, 29, 134 Gower Street - Southbound (University Street) - no's 10, 24, 29, 73, 134 Euston Road - no's 18, 27, 30, 88 Nearest tube stations are: Warren Street (Northern / Victoria Lines) Euston Square (Circle / Hammersmith & City / Metropolitan Lines)
4
