Helpline Volunteer
Deafblind UK
Join our friendly team of helpline volunteers providing help and support for people living with, or supporting others, with a sight and hearing loss.
Do you want to increase your admin or customer service skills? Then we have the perfect volunteering opportunity for you... We are are looking for enthusiastic volunteers who want to support our members and join our friendly team of staff and volunteers. In this role, you will be assisting with the incoming calls coming into the National Helpline. Our members get in touch for a whole host of reasons - no day is the same! Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds over the phone. Duties would be varied ranging from dealing with basic incoming contact and referring any complex issues to our Membership Services team, updating our information library or carrying out research to support our work helping those with sight and hearing loss. You’ll receive full one to one training and gain a range of new skills and the confidence to use them. Although this is a remote role, there will always be a member of the team available to support you in your role. We are looking for volunteers who would be available to support us on a Tuesday, Wednesday and Thursday and Monday mornings. Volunteering is a great way of improving you own skills and supporting others - why not join the team and make a difference to real people's lives......
Advice, Information & Support
Basic IT skills - internet & email
The skills you need Confident on the telephone Have some life/professional experience of sight and hearing loss Be able to communicate well on the phone and in emails Self-motivation with the ability to work on your own initiative Have basic admin and good IT skills, including outlook Are open minded and non-judgmental Patience and willingness to listen to people who may be going through a difficult time.
What's in it for you Learn about deafblindness and the support available to people The satisfaction of knowing you will be making a difference to real people’s lives Be part of a friendly and dedicated team Something to add to your CV A sense of purpose Increase your confidence A chance to develop as a person Learn new administration skills Regular support to help personal development and achieve goals
3 hours per week
N/A
Home based role
N/A
5
