ADVICE & ASSESSMENT WELCOME VOLUNTEER
Cardinal Hume Centre
We are seeking organised, compassionate people to be the welcoming heart of our client reception.
The HUB on Medway Street is the main entrance for clients who wish to access the services on offer. Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. Since the pandemic, our services are now being delivered both at the Centre and remotely. You will be supporting a team that is helping people who are vulnerable and facing disadvantage, including completing initial registrations with the client.
Administration,Advice, Information & Support
Admin, Basic IT skills - internet & email
• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure • Some experience of customer service or dealing with a diverse range of people desirable • Good listening skills • An ability to communicate well and with confidence when handling enquiries • Some IT skills useful • A non-judgemental attitude towards people’s problems in their lives What will you be doing? • Answering the intercom and buzzing clients in when they arrive • Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived • Registering new clients and booking an appointment with the Assessment team • Assisting with the collection and distribution of client mail • Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member • Printing off and posting out letters to clients • Possibility of assisting with benefit claims/forms Other tasks that can be undertaken during quieter periods: • Assisting clients and staff with phone calls if volunteer speaks a needed language
• You will be supported by the Advice and Assessment team • You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty • You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.
We are seeking someone for one day a week on either Thursday or Friday, 9.30am to 3.30pm (some flexibility with hours), with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly!
SW1P 2BG
The Cardinal Hume Centre, 3-7 Arneway Street, London SW1P 2BG
We are close to Victoria, Pimlico and St James Park tube stations. The number 3 bus stops on Horseferry Road
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