Telephone Befriending & Supportive Listening Volunteer
Royal Marsden Hospital
To offer a regular or one-off telephone call to provide supportive listening to people who have been triaged by our psychological team and meet the criteria for this support.
To offer a regular or one-off telephone call and face to face to provide supportive listening to people who have been triaged by our psychological team and meet the criteria for this support. Tasks may include the following: • Making telephone contact with a specified service user • Befriending a service user by offering supportive listening • Providing relevant, timely information and signposting • Recognising & appropriately escalating concerns • Maintaining boundaries and confidentiality Keys Skills • Good listening and communication and skills • Access to a telephone and quiet space for making calls • Able to follow instructions • Willingness to help and support staff and patients • Able to liaise with professional staff at all levels • Able to demonstrate empathy and compassion • Adaptable and willing to learn • Calm and composed • Punctual and reliable • Able to work independently and as part of a team • Understanding of need for confidentiality • Commitment to uphold Trust core values and NHS policies • Comfortable in a clinical environment with patients that may be anxious, distressed or acutely unwell • Ability to show sensitivity, tact, diplomacy and understanding especially in stressful/emotional situations • Recognition of the importance of boundaries • Experience of working within a multi-disciplinary team • At least two years post personal cancer treatment or bereavement related to cancer Ideally 21+ If interested, please contact us directly: Fay Chegwidden, fay.chegwidden@rmh.nhs.uk or 02089154275. Please quote you found out about the role through Volunteer Centre Sutton.
Advice, Information & Support,Befriending, Buddying & Mentoring
Communication Skills, Helpful & Caring, Working part of Team, Listening Skills
Good listening and communication and skills • Access to a telephone and quiet space for making calls • Able to follow instructions • Willingness to help and support staff and patients • Able to liaise with professional staff at all levels • Able to demonstrate empathy and compassion • Adaptable and willing to learn • Calm and composed • Punctual and reliable • Able to work independently and as part of a team • Understanding of need for confidentiality • Commitment to uphold Trust core values and NHS policies • Comfortable in a clinical environment with patients that may be anxious, distressed or acutely unwell • Ability to show sensitivity, tact, diplomacy and understanding especially in stressful/emotional situations • Recognition of the importance of boundaries • Experience of working within a multi-disciplinary team • At least two years post personal cancer treatment or bereavement related to cancer
Working as part of the Royal Marsden team to support cancer patients and their families. Flexible volunteering hours Training and development opportunities
One hour a week, flexible to suit you.
N/A
From Home
N/A
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