Authorised Representative
Healthwatch Croydon
Authorised Representatives are specially trained volunteers who carry out visits to health or care settings. This might be undertaken as part of a planned research project or in response to issues or concerns raised by an organisation or gathered through feedback. General training on Enter and View would be provided, alongside more specialised training if the project is on a particular issue (e.g. dementia).
Authorised Representative volunteers play a key role in helping Healthwatch Croydon influence local health and social care provision. Once trained, you'll join a small team of volunteers in undertaking visits to different health and social care settings from care and residential homes to hospital wards. You will be responsible for producing written notes of observations plus recording feedback from the residents, patients, carers and staff about their experiences of the services. The team will also agree outcomes and recommendations. The notes are returned to Healthwatch Croydon within an agreed time frame to be complied into the final report. Once completed the final report is shared with the CQC, Croydon council and other stakeholders and is available on the Healthwatch Croydon website.
Administration,Business, management & research,Trusteeships & committees
Evaluating & Reviewing, Reading And Writing
Interest in improving health and social care in Croydon. Reliable and able to work as part of a team. Good time keeping. Good written and verbal communication. Ability to empathise and understand individuals diverse needs. Understand the importance of confidentiality. Undertake training as required. Be objective, open-minded and non-judgmental. Promote the role of Healthwatch.
This is an opportunity to make a real difference to services in Croydon while increasing your own knowledge and confidence. You will develop your team working abilities and communication skills as well as have the chance to analysis information and take notes.
N/A
CR0 1PB
Carers Support Centre 24 George Street Croydon
Healthwatch Croydon's office is in the Carers Support Centre which opposite the George St tram stop. On arrival go to the side door and press the Healthwatch Croydon buzzer on the right hand side, a member of staff will come down to collect you and sign you into the building.
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