I.T Learning and Development Coach
Cardinal Hume Centre
A vital role helping people 1-1, to overcome initial fears or learning barriers in basic I.T.
This role involves being available for a mix of weekly drop-in IT sessions in which you will provide ‘floating support’ as well as pre-arranged one-to-one sessions in order to help clients complete more specific tasks relevant to them. Increasingly, clients are asking for help with social media platforms, such as; logging into Facebook account, creating a LinkedIn profile or Instagram account to promote their business, or help with blogging.
Administration,IT, Technology & Websites,Support Work
Admin, Basic IT skills - internet & email, Good IT Skills
What are we looking for? • Although advanced technical skills are not required, a good understanding of MS Office (Word and Excel mostly) and a breadth of experience in using the internet are essential in order to coach and help vulnerable clients develop their skills. • The confidence and willingness to work closely with clients and actively approach them where required. • You have some experience assisting or coaching others. • You are patient, a good listener and have the ability to motivate others. • You are available for a period of at least six months to give you time to develop a rapport and fulfil learning objectives with the clients.
How will you be supported? • There is ongoing support by the Learning and Employment Manager. • Free access to a range of e-learning modules on the Centre’s online e-learning platform • You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel, and also lunch if volunteering a full day. Who will you be helping? Users are adults from diverse backgrounds and can range from those who are complete computer beginners, learning the basics of IT, to those needing access to the resource for learning, job search or managing household finances. The service helps clients seeking to address digital skills gaps and improve their confidence in order to access the internet.
We have open access sessions for clients twice a week, on Mondays and Fridays. If you can offer a 3 hour slot on either day we would love to hear from you. We are asking for a 6 months commitment to enable you to build trusting relationships with clients and develop in your role. Volunteers find this goes very quickly!
SW1P 2BG
N/A
We have a fantastic building in South Westminster, close to Victoria, Pimlico & St James Park tube stations. The number 3 bus stoips on Horseferry Road.
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