In Touch telephone contact Volunteer
Holloway Neighbourhood Group
Supporting people who are facing social isolation by maintaining regular telephone contact – making time for a friendly chat and signposting to support services. Training and support provided.
Supporting people who are facing social isolation by maintaining regular telephone contact – making time for a friendly chat and signposting to support services. Help them to feel included Motivate them to keep up with their interests and keep active Let them know about other local services they may want to contact MAIN TASKS • Contact people by telephone • Provide encouragement and demonstrate a genuine interest in the people you contact • Signpost people to services if they need support • Record information about the call on a password protected document • Email document to your supervisor at the end of your shift
Advice, Information & Support,Befriending, Buddying & Mentoring,Community Work
Basic IT skills - internet & email, Reading & Writing
SKILLS NEEDED: • Listening skills, • patience, • a supportive/enabling attitude, • a friendly and warm demeanor, • ability to use spreadsheets and email or other satisfactory method of returning your call records to us • professional approach – offering friendly contact and able to maintain boundaries • able to interact with new people with an open mind A regular commitment of at least half a day a week for a minimum of 2 months
Gain experience of the not for profit sector Training - Adult Safeguarding and other as available
To make upwards of 3 calls a week of roughly 20 mins duration and to write up details of the calls.
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Home based
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